999bg Privacy Policy

This Privacy Policy ("Policy") applies between the 999bg platform ("we", "our", "platform") and its users ("you", "your"). By using the 999bg website and services, you agree to the terms of this Policy. Please read it carefully — it describes important matters relating to the collection, storage, use, and protection of your personal information.

1. What Information We Collect

999bg collects various types of information to operate its services. This information falls into two main categories: information you provide directly, and information collected automatically through your use of the platform.

1.1 Information You Provide Directly

• Name, email address, and contact details
• Date of birth (for age verification — only users aged 21 and above may access the service)
• Documents provided for identity verification (copy of national ID card or passport)
• Account financial transaction details (deposit and withdrawal history)
• Information provided when contacting the support team

1.2 Automatically Collected Information

• IP address and device type
• Browser and operating system information
• Browsing activity on the platform and session duration
• Gaming history and betting activity
• Information collected through cookies and similar tracking technologies
• Referral source (how you arrived at our platform)

2. Purpose of Data Collection

999bg uses your information only for specific, legitimate, and transparent purposes. These purposes are described in detail below:

2.1 Account Management and Service Delivery

We use your identity information to create, verify, and maintain your account. This ensures that our services are accessed only by eligible users.

2.2 Processing Financial Transactions

We need financial information to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. We use this information to ensure the security and accuracy of transactions.

2.3 Security and Fraud Prevention

We monitor user activity to prevent unauthorised access, financial fraud, and other harmful behaviour. All data on 999bg is protected by SSL encryption.

2.4 Ensuring Responsible Gaming

We analyse user gaming patterns to identify risks of gaming addiction and to offer support where needed. This is an important part of our responsible gaming programme.

2.5 Service Improvement and Customisation

By analysing your preferences and usage patterns, we create more relevant game recommendations and offers for you. This helps improve your overall experience.

2.6 Meeting Legal Obligations

We retain necessary information to comply with applicable laws and regulations and to respond to lawful requests from law enforcement authorities.

3. Cookies and Similar Technologies

999bg uses cookies, web beacons, and similar tracking technologies on its website. These help us improve the quality of our services and personalise the user experience.

3.1 Essential Cookies

These cookies are necessary for the basic functionality of the platform. They remain active for maintaining your login session, security verification, and core functionality — and they cannot be disabled.

3.2 Functional Cookies

These cookies are used to save your language preferences, interface settings, and other customisations.

3.3 Analytics Cookies

These cookies are used to collect aggregated and anonymous information about user behaviour in order to understand how we can improve our services.

You can manage cookies through your browser settings. However, disabling certain cookies may cause some features of the platform to not work properly.

4. Data Sharing and Disclosure

999bg does not sell your personal information to third parties. However, information may be shared in the specific circumstances described below:

4.1 Service Provider Partners

We work with trusted third-party partners for payment processing (bKash, Nagad, Rocket, Upay, and associated banks), identity verification, and technical services. These partners are bound by strict confidentiality agreements and may only use the information for the purpose of delivering the services provided.

4.2 Legal Requirements

We may be required to provide relevant information to comply with court orders, lawful requests from law enforcement authorities, or other legal obligations.

4.3 Fraud and Security Matters

Relevant information may be shared with the appropriate authorities to prevent and investigate financial crime, fraud, or other unlawful activity.

4.4 Business Transfers

In the event of a merger, acquisition, or asset transfer involving 999bg's business operations, user information may be transferred. Should such an event occur, we will notify you in advance.

5. Data Security Measures

To ensure the security of your information, 999bg has put in place multiple layers of technical and organisational measures:

• SSL Encryption: All data transmitted to and from the platform is protected by industry-standard SSL encryption.
• Access Controls: Only authorised personnel have access to users' sensitive information.
• Regular Security Reviews: Our system security is regularly assessed and updated.
• Data Minimisation: We collect only the information that is necessary and avoid collecting data that is not needed.
• Secure Server Infrastructure: Our servers operate in a secured environment.

However, transmitting information over the internet is not entirely without risk. Although we take the highest security measures, we cannot guarantee complete security.

6. Data Retention Period

999bg retains your information for as long as it is needed to provide services or to meet legal obligations. The retention policy for specific categories is set out below:

• Account Information: For as long as the account is active and for at least five years after it is closed.
• Transaction Records: Generally up to seven years under financial regulations.
• Communication Records: Support-related conversations for at least one year after resolution.
• Cookie Data: Depending on the type of cookie, generally from 30 days to 1 year.

After the specified period, information that is no longer needed is securely deleted or anonymised.

7. Your Rights

As a 999bg user, you have the following rights regarding your own information:

7.1 Right to Access

You may request at any time to know what information we hold about you. We are obliged to provide a copy of the relevant information.

7.2 Right to Rectification

If any information we hold about you is incomplete or incorrect, you may request that it be corrected. We will make the correction as soon as possible.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, information subject to legal obligations may not be deleted.

7.4 Right to Restrict Processing

In some cases you may request that the processing of your information be limited, for example while the accuracy of the information is disputed.

7.5 Right to Data Portability

You may request to receive your personal information in a common, machine-readable format.

7.6 Right to Object

You may object to the processing of your information for certain purposes, in particular its use for direct marketing.

8. Children and Minors' Privacy

999bg's services are intended only for persons aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If we are informed that we have collected information from a minor, we will delete it immediately and close the associated account.

If you believe we have inadvertently collected information from a minor, please let us know at [email protected].

9. Third-Party Websites and Services

If the 999bg platform contains links to third-party websites, those websites have their own privacy policies which are outside our control. We are not responsible for how your information is handled on third-party websites. You are advised to read the privacy policy of any third-party service before using it.

10. Special Protection for Payment Information

Financial transaction data is particularly sensitive. 999bg takes extra care to protect this information:

• Transactions via bKash, Nagad, Rocket, and Upay follow the security protocols of the respective mobile banking operator.
• Bank transfers are handled in accordance with the security requirements of the relevant bank.
• Full card numbers are never stored on our servers.
• Automatic alerts are active for suspicious transactions.

The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳1,000 — applicable for each method.

11. Policy Changes

999bg reserves the right to amend this Privacy Policy at any time. After any change, the "Last Updated" date at the top of the policy will be revised. For significant changes, we will post a notice on the platform or inform you by your registered email.

If you continue using the platform after a change, it will be understood that you have accepted the new policy. We therefore recommend reviewing this page regularly.

12. Governing Law

This Privacy Policy is governed by the applicable laws and regulations of Bangladesh. Any dispute relating to the interpretation or application of this policy will fall within the jurisdiction of the relevant Bangladeshi courts.